The Customer Service & Sales Support - International Trading role supports order management, customer service, logistics coordination, import and export operations, and supply chain activities within an international business. Based at the Bang Na office in Bangkok, the position coordinates with customers, suppliers, logistics providers, and internal teams to ensure accurate order fulfilment and timely delivery.
Responsibilities
Manage customer orders from purchase order receipt through to delivery, ensuring accurate processing and timely customer communication
Coordinate with internal teams, suppliers, and logistics providers to support smooth order fulfilment and shipment arrangements
Prepare and maintain sales and shipping documentation, including quotations, invoices, sales orders, and import and export documents
Monitor shipment status, inventory availability, and delivery schedules while proactively resolving operational issues
Support the sales team with quotations, reporting, customer data management, and administrative tasks
Ensure compliance with import and export regulations and maintain accurate records within the enterprise resource planning system
Requirements
Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field
2–5 years of experience in customer service, sales administration, logistics, import and export operations, or order management
Familiarity with enterprise resource planning systems such as SAP or Oracle, and proficiency in Microsoft Excel
Good command of English with strong communication skills
Detail-oriented and proactive approach, with the ability to coordinate effectively with multiple stakeholders in a fast-paced environment
Benefits
Monthly salary of THB 30,000–40,000
Performance bonus
Annual leave
Provident fund
Health insurance coverage
About the company
A multinational company in the fragrance and flavour industry providing products and related commercial support across Southeast Asia. The company combines creative and technical expertise to serve business customers across regional and international markets.
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