Job Responsibility :
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Developing a solid and trusting relationship between major key clients and company.
- Resolving key client issues and complaints.
- Developing a complete understanding of key account needs.
- Anticipating key account changes and improvements.
- Managing communications between key clients and internal teams.
- Managing account team assigned to each client.
- Strategic planning to improve client results.
- Negotiating contracts with the client and establishing a timeline of performance.
- Establishing and overseeing internal budgets with the company and external budgets with the client.
- Working with design, sales team, creative, advertising, logistics, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met.
- Collaborating with the sales team to maximize profit by up-selling or cross-selling.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
- Meeting all client needs and deliverables according to proposed timelines.
- Analyzing client data to provide customer relationship management.
- Expanding relationships and bringing in new clients.
Qualification :
- Bachelor's Degree in any of Accounting, Business Management, and Business Information Technology.
- Prior experience 1-2 years in Key Account Management or territorial sales.
- Strong accounting management and relationship building skills.
- Expert ability to program territorial support to ensure prompt communication with customers.
- Exhibit confidence and foresight in soliciting for new businesses and reactivating old accounts.
- Ability to work out sales deals that will accomplish budget margins and correspond to the company's sales policies.
- Good relationship building and accounting or business management skills
- Excellent supervisory, evaluation, and reassessment experience.
- Exceptional skills in resolving financial statistics with little supervision.
- Strong competence in working efficiency in a complex multi-faceted setting.