Position: Customer Service Representative (Personal Care & Household)
Salary Budget: 40-50K
Area of Responsible: Thailand / Vietnam / Philippines / Myanmar / Cambodia Markets
Client Nationality: USA, Established since 1924, in Thailand since 1995
Client’s Business: Chemical Business
Working Location: Wanglee Building, Suriyawong.
Working Hours: Monday – Friday (9.00 a.m. – 18.00 p.m. – Flexible to choose)
Job Responsibilities:
- Receiving customer Purchase Order (email, fax, phone, customer portal) and checking all conditions for correctness as per guidelines and convert to Sales Order in SAP
- Printing and sending proforma invoice, order acknowledgement and order confirmation to customer together with estimate delivery date
- Running Availability check (ATP) in sales order and coordinating with supply planning team across all exporting regions in US/EU/China/India/SG & local country warehouses for stock availability, material allocation
- Coordinating with all export regions for vessel booking and tracking to ensure smooth shipping operations, meet distributors / customers request ETA
- Request shipping document like BL, COO, COA, MSDS, Invoice etc. to CSR export and ensure checking of all documents before sharing to customer by email & courier as required
- Request Free Trade Agreement Certificate for relevant countries
- Coordinate with Global trade compliance team for correct HSN classification
- Arrange with Plant and follow up on pre-shipment sample to Distributors or customers if any
- Checking airfreight cost with exporting regions Air Freight Forwarder directly or Logistics team
- Support commercial team for download COA, MSDS. And request TDS, PDS, etc.
- Monitoring payment schedule from customer to avoid overdues
- Set up of credit limits in consultation with commercial & credit teams
- Coordinate with Quality Team on the re-test of stocks in Local Warehouses
- Checking shelf life ensuring proper communication on shelf life queries
- Create Delivery Note and send to Warehouses & Trucks Company for delivery arrangement
- Downloading the invoice and submit it for tax generation. Send the original invoice, tax invoice & delivery note (signed by the customer) to the customer as a payment condition by the customer
- Creating Return orders, Credit/debit notes in SAP and provide to customers
- Raising Complaints using (Quality incident management system) for registering customer complaints after following up on all relevant documents for investigation
Qualifications:
- Bachelor's Degree in any related filed
- At least 8-10 years working experience in customer service, sales support and with knowledge on import/export
- Good command of both written and spoken English
- Good communication and interpersonal skill
- Good computer skills in MS Office with good typing skills
- Knowledge with SAP will be a plus
- Service-minded, be open and honest, continuous improvement initiatives with ‘can do’ attitude