The Technical Customer Support Engineer role offers an exciting opportunity to manage end-to-end repair projects for aircraft landing gear within an aerospace MRO environment. This role treats each repair order as a standalone mini project, requiring strong coordination with internal teams and international customers, particularly across the UK and Asia, to ensure timely delivery, accurate technical reporting, and high customer satisfaction.
Responsibilities
Manage repair orders from receipt through to delivery, taking ownership of the full end-to-end process
Coordinate closely with production, supply chain, and relevant stakeholders to ensure repair deadlines and customer commitments are met
Provide regular technical updates, action plans, and risk reports to customers throughout the repair process
Advise customers on technical solutions related to A320 and B737 landing gear
Prepare and follow up on action plans to ensure project milestones are achieved
Validate invoices and ensure margin targets are met
Support parts availability, sourcing, and inventory coordination to help maintain smooth repair operations
Handle rejected parts follow-up and coordinate with suppliers to resolve related issues
Conduct performance reviews with internal teams and customers, including customer visits across Asia when required
Requirements
Fluent English communication skills, both written and spoken
Ability to prepare reports and communicate with UK-based stakeholders
Experience in airline, MRO, or aerospace environments is preferred
Strong communication, customer management, and negotiation skills
Analytical mindset with strong problem-solving skills
Familiarity with technical documents such as CMM, SB, and AD is preferred
Experience with ERP systems is preferred
Willingness to travel for customer visits
About the company
A France-headquartered company in the aerospace MRO industry with operations in Thailand. The company provides maintenance, repair, and overhaul services for aircraft landing gear and related aerospace components for international customers.