The Technical Customer Success role works directly with manufacturing customers to understand business challenges and deliver technology-driven solutions. Working under a hybrid arrangement, the position combines customer engagement, solution consulting, implementation support, and ongoing success management to support effective adoption and long-term value realisation.
Responsibilities
Act as a technical adviser to customers and business partners, providing product guidance and resolving enquiries
Gather and analyse customer requirements to recommend practical business solutions
Support solution demonstrations, onboarding activities, user training, and implementation projects
Coordinate with local and overseas teams to address technical and operational matters
Develop strong customer relationships and contribute to customer satisfaction and retention
Requirements
At least 5 years of experience in the Information Technology (IT) industry, or a degree in Information Technology, Computer Science, or a related discipline
Experience working with Japan-based organisations and supporting manufacturing-sector clients
Exposure to enterprise applications or business systems, such as Enterprise Resource Planning (ERP), Manufacturing Execution Systems (MES), or similar platforms
Ability to communicate effectively in English within a business environment
Strong interpersonal skills, a proactive approach, and the ability to collaborate effectively with customers and cross-functional teams
About the company
A company in the information technology and software industry with operations supporting manufacturing businesses. The organisation develops digital solutions for production management, process management, data collection, and the digitalisation of workplace records.
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