The Service Engineer role focuses on delivering technical service support, customer solutions and equipment performance monitoring within a logistics solution environment. The position involves close coordination with customers, engineers and technicians to support safe, effective and reliable service delivery.
Responsibilities
Using various strategies and tools to provide effective solutions to customers' concerns
Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively
Promptly following up on service requests and providing customer feedback
Monitoring equipment and machinery performance and developing preventative maintenance measures
Conducting quality assurance and safety checks on all equipment
Delivering demonstrations to ensure that customers are educated on safe and effective equipment use
Providing recommendations about new features and product improvements
Monitoring inventory and reordering materials when needed
Conducting research and attending workshops to remain abreast of industry developments
Writing reports and presenting findings to Managers and Supervisors on a regular basis
Requirements
Associate's degree in Engineering or similar, with a bachelor's degree in Engineering preferred
A relevant certificate or licence is advantageous
A valid driver's licence and willingness to travel
Excellent active listening and customer service skills
The ability to deal with multiple requests without being overwhelmed
The ability to remain professional under pressure
Superb work ethic and a growth mindset
Excellent English language capability
Good MS Office skills including Word, Excel, PowerPoint, etc
Able to operate engineering computer programs with AutoCAD and layout design
About the company
A multinational company headquartered in Japan, this organisation operates in the material handling and logistics solutions industry. Its operation in Thailand includes forklift-related sales, rental, maintenance, spare parts and customer training services.