The Senior Inside Sales & Customer Service role oversees daily customer service operations within logistics and freight forwarding, covering air, sea, cross-border, and domestic transportation. Based in Suan Luang, Bangkok, the position combines key account management, shipment coordination, team development, operational monitoring, and process improvement to maintain effective service delivery.
Responsibilities
Supervise daily Customer Service operations covering air freight, sea freight, imports, exports, cross-border logistics, and domestic transportation
Manage key account customers and handle escalated operational issues and customer complaints
Coordinate with customers, overseas agents, and internal departments to ensure the smooth execution of shipments
Monitor shipment status, service quality, team workload, and operational KPIs
Review quotations, shipment costs, billing documents, and related logistics documentation
Coach and develop Customer Service team members to improve performance and service standards
Analyse operational issues and drive process improvements
Support management with planning, reporting, budgeting, and departmental projects
Requirements
Bachelor’s degree in logistics, international business, business administration, or a related field
2–5 years of experience in freight forwarding, customer service, import and export operations, or logistics operations
Good understanding of air and sea freight import and export procedures and documentation
Experience managing key customers, handling complex shipments, and resolving service issues
Leadership or team management experience will be an advantage
Good written and spoken English communication skills
About the company
A company in the transportation and logistics industry operating in Thailand. It provides freight forwarding, transportation, and related logistics services to support domestic and international shipments.