Location : Bangkok
Job Responsibilities
Prepare quotations for spare parts and service contracts for customers in the SEA region.
Record contracts in the CRM system and update internal trackers upon receiving customer purchase orders.
Handle customer inquiries, follow up on issues, and resolve disputes when necessary.
Maintain and update databases in the system.
Generate invoices, credit notes, and other contract-related documents.
Coordinate with HQ logistics for distributor order arrangements.
Issue invoices according to customer requirements.
Produce weekly and monthly reports as needed.
Manage travel arrangements for the Service team.
Support ad-hoc administrative tasks when required.
Preferred Qualifications
Bachelor’s degree or equivalent.
Minimum of 2 years’ experience in administration or customer service.
Strong numerical accuracy and attention to detail.
Proficiency in SAP and CRM systems (or similar platforms).
Advanced Microsoft Excel skills, including VLOOKUP and Pivot Tables.
Ability to work independently with minimal supervision.
Excellent communication and interpersonal skills.
Fluency in both English and Mandarin (spoken and written) for customer interaction.
Must be based in Bangkok.