HRIS Superuser
Role Overview
The HRIS Superuser is responsible for the day-to-day administration, optimization, and continuous
improvement of the organization’s Human Resources Information System. This role plays a critical part in
ensuring the HRIS effectively supports HR operations, strategic initiatives, and delivers a high-quality
employee and benefits experience across multiple countries.
Job Responsibilities:
• Partner with internal teams and external vendors to gather business requirements and lead system planning, development, testing, and deployment activities.
• Configure, maintain, and optimize the HRIS to support global and regional HR processes.
• Develop and maintain standard and ad-hoc HRIS reports to support data-driven HR decisions.
• Translate complex, multi-country business needs into clear functional and technical system requirements.
• Coordinate system implementation activities, including configuration, data migration, and user acceptance testing.
• Design and deliver user training to ensure effective system adoption and ongoing proficiency.
• Act as the primary contact for HRIS inquiries, providing guidance and support to regional HR teams.
• Monitor system performance post-implementation and manage issue tracking through to resolution.
• Contribute to and lead continuous improvement initiatives related to HR systems and processes.
• Ensure data accuracy, data governance, system security, and compliance with data protection regulations.
• Maintain consistent communication with global and regional stakeholders to ensure alignment and best practices are followed.
• Stay informed on HRIS trends, enhancements, and emerging technologies.
Qualifications:
• Hands-on experience administering or supporting an HRIS in a multi-country or regional environment.
• Proven experience managing user access, system permissions, reporting, and troubleshooting.
• Strong understanding of HR processes and HR data.
• Experience providing user support and delivering system training.
• Excellent command of English (written and spoken).
• Familiarity with SAP SuccessFactors or similar HRIS platforms is a strong advantage.