Administrative and Document Management
Coordinate and process customer-related documentation, including sales contracts, credit approvals, project files, and internal forms
Maintain accurate and well-organized records in compliance with company standards and policies
Ensure all required documentation is completed correctly and on time
Support effective customer service and internal coordination through clear and professional written communication
Credit and Collection Support
Track customer credit applications and coordinate with the corporate credit department
Monitor past-due accounts and assist in resolving basic payment or billing issues
Escalate complex credit or collection issues to the District Manager or Credit Manager as appropriate
Handle sensitive financial information with sound judgment and adaptability
District Office Coordination
Support district office operations, including travel arrangements, meeting coordination, office supply ordering, and general administrative tasks
Serve as the first point of contact for visitors, phone calls, and incoming correspondence
Demonstrate strong organizational and verbal communication skills in a fast-paced team environment
Customer and Team Support
Assist with onboarding and orientation of new employees, including systems access and introductory documentation
Maintain local personnel files and act as a liaison for HR-related forms and inquiries
Contribute to a smooth and collaborative team environment through proactive, service-oriented support
Other Duties
Participate in special projects and perform additional administrative duties as assigned
Responsibilities may be adjusted or modified as required to meet business needs and organizational priorities
- Minimum of 2 years of experience in administrative or customer service roles
- Experience with credit processing, billing, or contract documentation is preferred
- Proficient in Microsoft Office Suite and enterprise business systems