The Customer Success Specialist - Japanese Speaker role supports client engagement and service delivery within a newly established consulting firm in Bangkok. Based in a modern co-working environment, the position serves as the main point of contact for Japanese-speaking clients, managing onboarding, ongoing support, and coordination with internal teams to deliver solutions aligned with client needs.
Responsibilities
Act as the main point of contact for Japanese-speaking clients, ensuring high standards of service and client satisfaction
Support client onboarding and provide ongoing assistance to enhance the client experience
Collaborate with internal teams to deliver customised solutions aligned with client needs
Maintain accurate documentation
Respond proactively to client enquiries and resolve issues effectively
Requirements
Business-level proficiency in Japanese and fluency in English
Strong communication and interpersonal skills
Customer-focused approach with effective problem-solving abilities
Previous experience in customer success, account management, or consulting will be an advantage
About the company
A consulting services company in Thailand that forms part of an international consulting group. The organisation provides consulting services focused on organisational development and transformation.