The Customer Service Representative role manages domestic and international sales orders while supporting customers across multiple Southeast Asian markets. Based near MRT Samyan with a hybrid working arrangement, the position plays a key part in coordinating cross-functional activities, resolving service issues, and supporting efficient order fulfilment.
Responsibilities
Manage domestic and international sales orders in SAP from order entry through to completion
Support customers across Thailand, Vietnam, Myanmar, Laos, Singapore, Malaysia, and other assigned markets
Coordinate with sales, production, logistics, and finance teams to ensure smooth order fulfilment and resolve issues promptly
Respond to customer enquiries, complaints, and service requests in a timely and professional manner
Ensure compliance with customer service standards, company policies, ICS, and ISO requirements
Make day-to-day operational decisions and escalate complex issues when necessary
Drive continuous improvement while maintaining a strong focus on performance, collaboration, and safety
Requirements
Bachelor’s degree in Business Administration, Logistics, International Business, or a related field
3–5 years of customer service experience within a multinational company
Proficiency in SAP
Strong written and verbal English communication skills
Experience in the chemicals or fast-moving consumer goods (FMCG) industry will be an advantage
About the company
A global specialty chemicals company with operations in Thailand. The organisation provides specialty ingredients and additives for customers across consumer and industrial markets.