The Customer Service Officer role supports automotive parts customers while coordinating sales administration, shipments, documentation, and inventory activities. Working with customers, suppliers, forwarders, and internal teams across Laem Chabang and Bangkok, the position plays a key part in supporting timely deliveries and efficient daily operations.
Responsibilities
Provide customer service support for automotive parts customers, mainly in Laem Chabang and Bangkok
Prepare documents and provide administrative support to the sales and Quality Assurance (QA) teams
Coordinate with forwarders regarding import and export documentation and shipping activities
Liaise with customers and suppliers on delivery and shipment-related matters
Monitor product deliveries to support on-time delivery
Contact customers regarding documentation issues and required follow-up
Request and verify warehouse stock reports
Control inventory levels to prevent stock obsolescence and delivery delays
Coordinate with team members in the Laem Chabang and Bangkok offices
Perform other assigned duties
Requirements
Bachelor’s degree in Business Administration or a related field
1–2 years of experience in office administration or sales coordination
Good written and spoken English communication skills
Basic knowledge of import, export, and customs clearance processes
Ability to coordinate effectively with customers, suppliers, forwarders, and internal stakeholders
Valid driving licence
TOEIC score above 550 will be an advantage
About the company
A trading company supplying products and materials across several industrial sectors. Its business activities include mobility-related products, chemicals, rubber materials, and life science products, supported by operations in Thailand.