The Customer Service Officer role plays a key part in supporting customers and coordinating sales orders, deliveries, and related documentation. Based in the Asoke area of Bangkok, the position works closely with customers, internal teams, suppliers, and logistics providers to support efficient order fulfilment and maintain high levels of customer satisfaction.
Responsibilities
Deliver professional and timely customer support to maintain high levels of customer satisfaction
Act as the main point of contact for customer enquiries and coordinate sales orders, deliveries, and requests by telephone and email
Process sales orders and prepare the relevant shipping, import, and export documentation
Coordinate with internal teams, suppliers, logistics providers, and customers to support smooth order fulfilment
Provide sales administration and operational support to the sales team
Maintain accurate customer records, reports, and documentation
Perform administrative tasks to support daily business operations
Carry out other duties assigned by management as required
Requirements
Recent graduates with excellent English communication skills are encouraged to apply
Strong interpersonal, communication, and coordination skills, with a customer-focused approach
Proficiency in Microsoft Office applications, particularly Excel
Analytical skills will be an advantage
Previous experience in customer service, sales support, order management, or the packaging industry would be valuable
Additional information
Monthly salary of THB 18,000–20,000
About the company
A multinational company in the printing and packaging industry with extensive experience in developing packaging solutions. The company provides packaging products for customers across industries including food, consumer goods, healthcare, and pharmaceuticals in Southeast Asia.