Responsibilities
Review, classify, and remove social media content in accordance with client and platform policies.
Stay up to date with changing guidelines and moderation standards.
Investigate, resolve, and escalate complex or sensitive cases to the Trust & Safety team.
Participate in ongoing training and team discussions to improve moderation quality.
Handle socially sensitive content to help maintain a safe online community.
Qualifications
Fluent in English and Mongolian.
Strong emotional resilience, stress management, and coping skills.
Willingness to work rotational shifts, including weekends and holidays.
Experience in content moderation, customer service, or BPO environments is an advantage.