The Business Operations Manager role offers the opportunity to lead key operational functions across customer service, procurement, and warehouse operations within the automation industry. Based in Phan Thong, Chonburi, this role is ideal for an experienced operations professional who can manage cross-functional teams, strengthen end-to-end processes, and support business performance through continuous improvement.
Responsibilities
Lead and manage the daily operations of Customer Service, Procurement, and Warehouse functions to ensure seamless business operations
Monitor operational performance and provide regular updates, analysis, and recommendations to senior management
Oversee the end-to-end order fulfilment process, including quotation preparation, order entry, delivery coordination, and billing activities
Implement initiatives to enhance customer satisfaction, strengthen service delivery, and improve customer retention
Manage procurement activities, supplier sourcing, purchasing processes, and material availability to support operational requirements
Negotiate commercial agreements, pricing structures, and purchasing terms to optimise cost and value
Evaluate supplier performance and establish strong relationships to ensure quality, reliability, and continuous improvement
Collaborate with suppliers and internal stakeholders to mitigate supply risks and maintain service levels
Oversee warehouse activities, including inbound receiving, inventory storage, stock control, and outbound distribution
Ensure inventory accuracy through effective stock management practices, cycle counts, and inventory reconciliation
Coordinate transportation and logistics activities to support efficient delivery execution
Monitor warehouse and logistics performance to ensure on-time delivery and optimal resource utilisation
Drive process improvement initiatives across customer service, procurement, inventory, and warehousing operations
Identify opportunities for cost reduction, process optimisation, and service enhancement without compromising quality
Lead, mentor, and develop supervisors and team members across multiple operational functions
Set performance objectives, monitor KPIs, and conduct regular performance reviews to support employee growth
Partner closely with Sales, Finance, Supply Chain, Production, and regional/global teams to align operational execution with business objectives
Requirements
Over 7–10 years of professional experience in operations management, supply chain, logistics, customer service, or general business management
Minimum 5 years in a leadership position, managing cross-functional teams across customer service, purchasing/procurement, and warehouse operations
Experience working within multinational companies is highly advantageous
Strong background in managing end-to-end operational processes, including customer order fulfilment, procurement activities, supplier relationship management, inventory optimisation, warehouse management, transportation planning, and logistics execution
Demonstrated success in driving customer satisfaction, streamlining operational processes, and implementing continuous improvement initiatives focused on cost optimisation, productivity enhancement, service quality, and operational excellence
Practical experience with ERP platforms such as SAP or equivalent systems, supporting order management, procurement, inventory control, and overall operational planning
Benefits
Bonus
Provident fund
Group insurance
About the company
A global company based in Germany in the automation industry, this organisation provides technical solutions for customers across manufacturing and industrial sectors. Its Thailand operations support local customers through sales, service, and business operations.